At Benedict Holding, we aim to provide an excellent service to all clients and candidates. If you are unhappy with any part of our service, we want to hear from you so we can put things right quickly.

How to Complain

You can raise a complaint by contacting us via our website contact form, phone, or in writing. Please include your contact details, the nature of your complaint, and any relevant information.

Our Process

1. We will acknowledge your complaint within 3 working days.
2. A manager will investigate and aim to respond within 10 working days.
3. If you’re not satisfied, you can request a review by a senior director, who will provide a final response.

Confidentiality

All complaints are handled in confidence and in line with our Privacy Policy.
Our goal is to resolve issues quickly, fairly, and transparently, while using feedback to continually improve our services.